ServiceMax Zinc 9.2.1

Zinc facilitates real-time communication between technicians, providing access to essential resources and support. Through Zinc Real-Time Communication, technicians can efficiently carry out tasks by connecting seamlessly with the necessary information and individuals, leading to a decrease in mean time to repair, an enhancement of customer satisfaction, and an increase in employee engagement. Rather than resorting to unregulated consumer applications, service teams can rely on ServiceMax Zinc, a sophisticated yet user-friendly team communication platform tailored specifically for their operational requirements.

• Hotline Communication:
  • Enables technicians to promptly connect with the appropriate experts using Hotline bots
  • Streamlines the process by bypassing long call center queues and email exchanges, ensuring rapid and efficient information retrieval
  • Monitors and records every request for optimal tracking
  • Evaluates resolution times and internal service quality while adjusting Hotline staffing to align with evolving demands
• Broadcast Communication:
  • Empowers organizations to disseminate real-time information directly to team members' mobile devices
  • Delivers alerts that demand team members' interaction with the message to proceed within the application
  • Targets specific employee groups based on criteria like group membership, department, location, work skills, or role
• Team Communication:
  • Facilitates both one-on-one and group communication among team members
  • Supports text, voice, video, content sharing, and location sharing capabilities
  • Connects conversations to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for convenient retrieval and reference purposes
• Security:
  • Provides military-grade encryption to safeguard communications
  • Ensures customer data security through stringent measures
  • Maintains robust data center security protocols
  • Offers comprehensive application security features
  • Promotes business continuity and reliability through well-established practices
• Privacy:
  • Affirms data ownership rights of users
  • Enables custom data storage options and secure data deletion procedures</lIi> <lIi>Fosters multi-factor authentication for enhanced security measures</lIi> <lIi>Supports SSO and SAML 2.0 protocols for streamlined access management functionality<lIi
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